Refund policy

 

Refund Policy
We will gladly accept any undamaged and unsacratched glasses within 7 Days of purchase for a refund or an exchange.
Customer needs to return the parcel through any courier on his own expense to our address.
Delivery Charges will not be refunded.
Refund requests will be processed within 2-3 working days after receiving the return products.
For any query, Whatsapp Us 03128115737
Steps to follow

1. Repack Parcel
Make sure that the item should be packed safely. Damaged item will not be accepted.

Write Information: Your name on the order by which you place your order, your phone number and further details of order like order

2. Ship to
Customer needs to return the parcel via traceable delivery i.e. courier or registered post on his own expense to the following address:

Name :Optivaro.shop Returns shop.
Address:  Opticslens dr.line Saddar Hyderabad Sindh
Telephone Support : 03128115737 ( 12: PM to 11:00 PM 7 Days)
3. Wait call from our customer care
When we receive your parcel, our representative will call you, and then we will exchange/ refund you in 2-3 days.

For Customize Glasses Refund Policy
Eyesight Lenses Refund Policy
The cost of eyesight lenses is non-refundable if the customer-provided prescription is correct.

In such cases, only the frame amount will be eligible for a refund or exchange.

If the prescription is correct but the customer wishes to return or exchange the product for any personal reason, the lens amount will be deducted.

If the Prescription Is Incorrect
If the prescription is found to be incorrect after verification, the company will refund the full amount, including both frame and lenses.